The small print
Policies
How ordering, payments and your information work at RiCO! Tap a heading to read it.
Ordering terms
Prices
Prices are shown in Guyana dollars (GYD). Delivery is charged by area and is shown before you send your order.
Your order
An order is confirmed once our kitchen accepts it. We make every roll fresh, so we may contact you on WhatsApp if anything needs checking.
Pre-orders
Pre-orders are held with a 50% deposit, rounded up to the nearest GYD 50 and paid by card or MMG. The balance is paid on delivery or pickup.
Delivery
We deliver within Guyana to the areas listed on our menu. For a place that is not listed, choose Somewhere else and we confirm the delivery fee with you first.
Allergies and special requests
Tell us about allergies or changes in the special requests box and we will confirm them with you before we prepare your order.
Offers and gift cards
Offer codes and gift cards are entered under your total. A gift card balance can be used across more than one order.
Cancellations & refunds
Changing or cancelling an order
Message us on WhatsApp on +592 733 0620 or email info@rico.gy with your order reference as soon as you can. If the kitchen has not started your order, we will do our best to change or cancel it.
If something is not right
Contact us with your order reference, and a photo if you can. We will look into it with you.
Refunds
Card refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank. MMG and cash refunds are arranged with you directly.
Privacy
What we keep
When you order we keep your name, phone number, email address if you give one, delivery area, directions and map pin, what you ordered and how you paid. If you create an account we also keep your saved addresses, favourites, points and reviews.
How we use it
We use your details to prepare and deliver your order, to contact you about it on WhatsApp or by email, and to keep accurate sales and payment records. If you sign up for updates, we also email you news and offers, and every one of those emails has an unsubscribe link.
Card payments
Card payments are handled by Stripe. RiCO! never sees or stores your full card number.
Who can see it
Only RiCO! team members who need your details to prepare, deliver or support your order can see them. RiCO! does not sell your information.
Your choices
To see, correct or delete your information, email info@rico.gy or WhatsApp +592 733 0620.
Questions about any of this? Email info@rico.gy or WhatsApp +592 733 0620.